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#32, Mediterranean street,
Maitama, Abuja,


#8/10 Bodeoluwo Street,
Mende, Lagos,



 (+234) 803-768-5666

Frequently Asked Questions

How to Enrol:

  • Register an account by filling in your username and email
  • A registration confirmation will be sent to your registered email.
  • Click the link sent to your email to reset your password
  • Your courses will be assigned to you upon completion and payment confirmation

How to pay:

All payments must be done before the commencement of the course. Only participants who have paid in full are allowed to attend the course.

Participant cancellation/missed classes:

  • For cancellation/missed classes on the test date: 100% of the course fee will be charged
  • For cancellation/missed classes 09 days or less before the test date: 50% of the course fee will be charged
  • For cancellation/missed classes 10 days or more before the test date: 0% of the course fee will be charged

Participant replacement:

  • Requests for replacement participants must be made at least 7 days before course commencement. Any replacements made less than 7 days before the course commencement will be charged 20% of the course fee

Course Confirmation:

  • Direct Applications: A confirmation letter to confirm the course registration will be sent to the email address provided during registration.
  • Company Registration: Your officer in charge will receive a confirmation letter from us via email


  • Our administrative staff will print your certificate for your collection once you have received the notification from our office


Replacement of lost or damaged certificates:

  • Participants may request a replacement by sending an email to
  • A copy of a police report and any form of photo identification will be required
  • Replacement fee for 1 certificate: NGN 5000
  • Please allow at least 7 working days for processing

Personal data protection act:

  • By submitting your data to us via our registration platforms, you consent to E-tech Complete Solutions Limited sending you relevant course updates and promotions


Records Retention:

  • For any required re-prints of safety cards, please be advised that we will only be able to retrieve records for 3 years prior to the date of enquiry.


  • All petitions for course results must be in writing to Training Director at within 48hrs of the release of the result



  • Participants and their employers may be requested by E-tech Complete Solutions Ltd. to provide feedback on the benefits of the training after the completion of the course.

Post Course Grievances:

  • Please ensure that relevant feedback is highlighted in the evaluation form and/or during the course before the certification process is completed.

  • We do not entertain post-course grievances more than 5 working days from the date of your assessment.